Tuesday, October 9, 2012

MLB doing a great job engaging Fans on Instagram

Major League Baseball was one of the first sports leagues to launch an integrated web template for all of their teams a number of years ago.  They have now done the same with Instagram and are doing a great job of integrating the fan experience online through it.

A recent promotion is centered around Miguel Cabrera's race for the triple crown (non-baseball fans click on link).  In order to have a chance to a Miguel Cabrera bat they asked users to take a picture of themselves wearing a "Triple Crown", upload the photo to Instagram and tag it with #MiggysCrown.

I love programs like this on a number of levels

  1. Customer Engagement  Cabrera is an engaging figure and an exceptional talent.  Whether you are a Tigers fan or not this contest gives you a great opportunity to personally be involved at the end of the season
  2. Measurement  To participate in the contest there are some simple steps, but they are all measurable and can be used to identify the key drop off (and acceleration) points
  3. Repeatability  As MLB embeds their Instagram photostreams into their websites this type of program can easily be replicated across other activities and other teams
  4. Sharable Moment  Taking a photo of yourself, supporting a top player and supporting the Tigers - all moments that as a fan and someone who is engaged with the game will support and share with their friends and followers
Other brands have tried programs like this using Twitter hastags and Facebook Photo Albums but it's the integration and simplicity of Instagram that MLB uses makes it a winner.